Redo Commerce is for Shopify stores with Redo. It helps merchants easily communicate and resolve customer support issues.
Key features:
• Instant messaging through many platforms including email, onsite chat panel, Instagram, and Facebook
• Templates for common responses to customers
• Easy to manage ticketing system - filter, merge, search, close, open, forward tickets
• Accessible context - easily access order, returns, and history for customers while chatting with them
• Redo platform - access features from the full Redo suite easily by creating/editing returns, include details about order tracking, and resolving package protection claims
For more about the Redo platform, visit getredo.com.